Refund and Returns Policy

Our goal is to ensure customer satisfaction with every purchase.

Returns

You may request a return or exchange within 7 days of receiving your order if:

The product is damaged during delivery.
You receive the wrong item.
The product has a manufacturing defect.

To be eligible for a return, the product must:

Be unused and in its original condition.
Include the original packaging.
Be accompanied by proof of purchase or order confirmation.

Non-Returnable Items:

For hygiene and safety reasons, we do not accept returns for:

Opened or used therapy devices.
Products damaged due to misuse or improper handling.
Items returned without original packaging.
Products returned after the return period has expired.

Refunds

After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

If you receive a defective or damaged product, we will replace it with the same model at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.

Contact

For any refund or return inquiries, please contact us:

Email: aimoramystore@gmail.com